Home / Healthcare / Pharma & Wellness D2C
Healthcare · Nutraceuticals · Wellness · Pharma D2C

In a regulated category, retention is the whole margin.

Claims discipline and repeat purchase decide whether a wellness brand survives scale. We build compliant acquisition and a subscription motion where contribution margin, not first-order revenue, sets the spend.

Video & Image Shoot
The metric
Contribution margin per acquired customer
Buying window
Always-on, repeat-led
Who decides
Founder or head of growth
How We Run It

Scale that survives the second order.

01

Claims-safe creative

Performance creative built inside regulatory limits, with an approval step that does not stall the calendar.
02

Repeat and subscription motion

Replenishment timing, bundles and lifecycle messaging that make the second and third order predictable.
03

Marketplace and D2C balance

A deliberate split between your own site and marketplaces, priced so one does not cannibalise the other.
04

Margin reporting

Contribution margin by cohort and channel, with returns and discounts included rather than footnoted.
Symptom & Diagnosis

What usually goes wrong here.

The symptom
"Revenue grows, profit does not"
Root cause
Spend judged on first-order ROAS with no view of repeat margin.
Our treatment
Cohort Margin Model
The symptom
"Our best-performing ads keep getting rejected"
Root cause
Claims written before the regulatory review, not with it.
Our treatment
Claims-Safe Creative Workflow
The symptom
"Customers buy once and never return"
Root cause
No replenishment or subscription flow at the right interval.
Our treatment
Repeat Purchase Program
FAQ

Questions, answered.

Yes. Creative and claims go through a review step, and campaign structure is designed for what the category permits.

Both, as a deliberate split with pricing and assortment rules so the two channels do not undercut each other.

Replenishment and lifecycle flows usually show inside two purchase cycles, which for most categories is eight to twelve weeks.

Related Healthcare Pages
Cost per appointment booked, by service line
Cost per consultation attended
Cost per first consult completed

What is your real contribution margin per customer?

Send us channel and cohort data. We will show which channels are profitable after returns, discounts and repeat behaviour.